General terms and conditions
- 1. Application
- 2. Conclusion of the contract
- 3. Right of withdrawal
- 4. Prices and payment terms
- 5. Delivery and delivery terms
- 6. Ownership
- 7. Liability for errors
- 8. Applicable law
- 9. Place of jurisdiction
- 10. Information on Online Dispute Resolution
1.1 The general terms and conditions of Euro Hitsauspalvelu Oy (hereinafter the "Seller") (hereinafter the "Terms and Conditions") apply to all contracts concluded between the Seller and a consumer or company (hereinafter "Customer") relating to the Seller's e-commerce products and / or services. Thus, the application of the customer's own terms and conditions is excluded, unless otherwise agreed.
1.2 According to the terms of the contract, the consumer is any natural person who enters into a legal transaction the purpose of which cannot be considered to be for the most part connected with the person's business or self-employment. According to the terms of the contract, an entrepreneur is a natural person, a legal person or a group of persons with legal capacity who, when agreeing on a legal transaction, is engaged in business or self-employment.
2) Conclusion of the contract
2.1 The product descriptions of the seller's online store do not oblige the seller to make binding offers, but enable the customer to make a binding offer.
2.2 The customer can submit an offer via the order form in the seller's online store. Once the customer has selected the products and / or services for the virtual shopping cart and completed the electronic ordering process, he or she makes a legally binding contract offer for the goods and / or services in the shopping cart by pressing the button that ends the ordering process. The customer can also submit an offer to the seller by phone, e-mail or fax.
2.3 The seller may accept the offer within five days,
- in which case he shall provide the customer with a written or textual (fax or e-mail) order confirmation, if the order confirmation is decisive, or
- deliver the ordered products to the customer if the delivery of the goods is crucial, or
- asks the customer to make the payment after ordering.
If more than one of the above options is involved, the agreement is valid from the moment the first of the above options materializes. If the seller does not accept the offer within the aforementioned period, it means that the offer is rejected, in which case the customer's declaration of intent is no longer binding.
2.4 The period for acceptance of the Agreement shall begin on the day following the date on which the Customer submits its offer and shall end on the fifth day following the date on which the offer is submitted.
2.5 When sending the seller's electronic order form, the text of the contract is saved by the seller and after the order is placed, it is sent to the customer together with the terms of the contract in text form (by e-mail, fax or letter). In addition, the text of the agreement is stored on the seller's website, where the customer can check his information free of charge through his password-protected customer account, if the customer has created a customer account in the seller's online store before sending his order.
2.6 Before placing an order via the seller's order form, the customer can change their information using the normal functions of the keyboard and mouse. In addition, the information provided by the customer before placing a binding order is displayed in the order window, where the customer can still correct his information with the normal functions of the keyboard and mouse.
2.7 The agreement is concluded only in Finnish.
2.8 The order is processed and contacted mainly via e-mail and the automated ordering process. The customer must ensure that the email address provided by him during the ordering process is correct in order for the emails sent to the address by the seller to be received. In particular, if spam filtering is enabled, the customer must ensure that e-mails sent by the seller or a third party authorized by the seller are received. It is the customer's responsibility to check the correctness of the e-mail.
3) Right of withdrawal
3.1. Consumers have a right of withdrawal.
3.2 More detailed information on the right of cancellation can be found in the Right of Cancellation section of the online store.
4) Prices and payment terms
4.1 Unless otherwise stated in the seller's product descriptions, the prices given are total prices, including legal VAT.
4.2 The customer has the opportunity to choose the payment method he uses from the options offered by the seller in the online store.
4.3 If the payment method has been agreed in advance, the payment must be made immediately after the conclusion of the contract.
5) Delivery and delivery terms
5.1 Products will be shipped after payment has been received. The delivery time of the product is indicated on the product page.
5.2 The products will be delivered to the delivery address provided by the customer, unless otherwise agreed. When ordering is made via the electronic order form, the delivery address stated in the order form applies.
5.3 Products delivered as freight transport shall be delivered to the public street closest to the delivery address, unless otherwise stated in the delivery information of the seller's online store or unless otherwise agreed.
5.4 If the transport supplier returns the shipped products to the seller because it was not possible to leave the products with the customer, the customer must pay the costs of the failed shipment. This does not apply when the customer exercises his right of cancellation, or when a situation beyond the customer's control prevents the order from being received, or when he is momentarily blocked at the time of the service provided, unless the seller has notified the service sufficiently in advance.
5.5 For logistical reasons, it is not possible to pick up the product yourself.
The seller reserves the right to own the product until the delivered product has been paid in full.
7) Liability for errors
If the purchased product is defective, the provisions related to statutory liability for defects apply. Deviations from this are as follows:
7.1 For companies
- minor deficiencies are not grounds for liability for defects;
- the seller can decide how to fill the defective product;
- for new products, the duration of the liability for defects is one year from the time the risk passes;
- for used products, liability for defects is excluded;
- the liability period does not start from the beginning when an extra delivery is made due to a defective product.
7.2 Consumers shall be liable for one year's liability for defective products, starting from the time of delivery of the product, subject to the restrictions set out in the following sections.
7.3. The above limitations of liability and reductions in liability for errors do not apply
- products which have been used for their intended purpose in structures and which have caused them to be defective.
- damage to human life, body or health caused by the negligence or willful misconduct of the seller or the negligence or willful misconduct of the legal representative or employee,
- other damages resulting from the negligence or willful misconduct of the seller or the negligence or willful misconduct of the legal representative or assistant, and
- in cases where the seller has misled the defect.
7.4 The customer is asked to inspect the delivered product for obvious transport damage and notify the transport service and contact the seller. Failure by the customer to comply with this will have no effect on his statutory or contractual liability for errors.
8) Applicable law
All legal relations between the parties are governed by the laws of Finland, excluding the laws on products moving in international trade. This choice of law applies to the consumer only to the extent that the law of the State in which the consumer has his principal place of residence does not withdraw the protection granted.
9) Place of jurisdiction
If the customer is a company, a person governed by public law or a body governed by public law domiciled in the territory of Finland, the place of jurisdiction for all disputes based on this agreement shall be exclusively the place of jurisdiction of the seller. If the customer's domicile is outside the territory of Finland, the place of jurisdiction for all disputes based on this agreement is exclusively the jurisdiction of the seller, when the agreement or the requirements of the agreement can be applied to the customer's professional or business activities. However, in the above situations, the seller has the right to bring an action in the court of the customer's domicile.
10) Information on online dispute resolution
The European Commission provides an online portal for information on online dispute resolution: http://ec.europa.eu/consumers/odr
The site allows for out-of-court settlement of disputes related to e-commerce and service contracts involving the consumer.